Delivery times are approximate and depend on local delivery services in each country. Valeri Christina cannot be held responsible for any delays caused by the local country postal service or customs checks.
During peak times (public holidays, promotions & Christmas) orders may take slightly longer to reach you.
In addition, due to the logistic challenges posed by the COVID-19 global pandemic, the arrival time or your order can be delayed a few business days.
Customs duties and taxes
International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.
EU orders: Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.
You are responsible for ensuring to comply with laws and regulations of the country of destination.
As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
Please contact us for inquiries on rush or expedited shipping.
Each jewellery item is individually and securely wrapped in our jewellery pouches or bespoke boxes.
We do not refund for packages lost in transit
We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure.
We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back at Valeri Christina Address, and will incur a reshipment fee.